support
i
One working-day reply
ii
Mon–Sat, 9 AM – 6 PM IST
iii
Ticketing inside the dashboard
iv
WhatsApp after hours
Get in touch
Four ways to reach us.
- Email support
- [email protected]
Replies within one working day
- Office landline
- +91 120 510 9167
Mon–Sat, 9:00 AM – 6:00 PM IST
- Mobile · WhatsApp
- +91 98998 01555
Quick chats and after hours
- General enquiries
- [email protected]
- Parent company
- thetvm.com
In-app support
Tickets live beside the record.
- Submit a ticket — describe the issue and get a tracking ID
- Knowledge base — browse solutions to common questions
- Track a ticket — check the status of an existing request
Send a message
Describe it in your words.
Module-specific help
Seven domains, one desk.
Name the domain in your first line and the ticket lands with the right engineer straight away.
- Academics
- Admissions, students, attendance, exams, timetable, homework, certificates
- Finance
- Fee management, payroll, expense tracking, scholarships
- People
- HR, staff records, leave, recruitment
- Campus
- Hostel, transport, library, inventory
- Communication
- Notifications, announcements, messaging
- Governance
- Roles and permissions, audit logs, multi-tenant admin
- Engagement
- Parent portal, student portal, public website builder
Quick help
- Check the FAQ for common questions
- Password reset? Use "Forgot password" on the login page
- Account and access issues go to your institution admin